Blogs

Millions of hospitality workers have become casualties of the COVID-19 pandemic, but it isn’t all sunshine for those who weren’t let go and/or those who have since been able to reenter the industry. These workers face increased hours, harder work, and less help to get it all done, and they have expressed clear wants and needs from management as they remain…

There is no doubt that travel is on the rise from last year. “Google Flights” searches are up, TSA checkpoints are busier, and updated government guidelines are starting to allow for more movement across state and country borders. Yet hotels are facing the most severe shortage of staff in two decades as COVID-19 recedes. How…

As a hotel General Manager, it’s your job to make sure guests are safe, comfortable, and satisfied with your services. You’re overseeing staff, minding operations, and going the extra mile to ensure your hotel experience is one guests will return to repeatedly. This all sounds pretty on paper, but it’s a hard job (if you know,…

Tipping is a tricky practice, especially at hotels. Guests might be unsure about proper tipping etiquette, feel they can’t afford to tip, or simply forget that service behind the scenes is what makes their trip so great. As guests start to come back to hotels after COVID-19, there’s one group of people in particular that will…