Frequently Asked Questions

For Individuals

You can set up your eTip account by signing up here.

Your QR code does not expire.

As an individual, you can promote your virtual tip jar by

  • sharing it on your social media
  • sending a link to your profile via SMS
  • displaying your QR code on live-stream performances
  • printing your profile card

We charge a flat 15 cents on every dollar collected. No other surprise fees.

Once you receive your first tip, you will receive an email on how to set up direct deposits to your bank account.

Tips will be deposited directly to your bank account.

You receive a SMS message every time someone tips you. You can also email us at [email protected] to know how much money you have in your account

We're currently building an eTip mobile app, where you can view your balance in real-time.

Yes!

We’re working to get the money to you immediately. As of now, we will send you direct deposits. 

Please note, it may take 1-5 business days for the funds to clear your account after we make the direct deposit.

Your customers can tip you by simply:

  • scanning the QR code with their phone’s camera
  • tapping the banner on the screen
  • tipping using their credit/debit card, Apple or Google Pay.

Due to high demand, account approval can take up to 36 hours.

Customers can only see your:

  • first name
  • initial of your last name
  • profile photo
  • personal description you have provided

We take your security very seriously - We protect your information through state-of-the-art Secure Socket Layer (SSL) technology. Please see the Privacy Policy for more information.

Please email us at [email protected] and we will make changes to your virtual tip jar profile!

No, not at all! No app or download required to tip.

Your customers can tip you by simply:

  • scanning the QR code with their phone’s camera
  • tapping the banner on the screen
  • tipping using their credit/debit card, Apple or Google Pay.

You will receive a text message with the amount every time someone tips you.

All tips are considered as reportable income. Please consult with your tax advisor for any tax-related advice.

For IRS resources, click here.

For form 4137 resources, click here.

You can contact us by

For Businesses

eTip allows your staff to receive cashless tips from your guests. Guests can simply scan the QR code associated with your staff to tip, rate and review their service.

Please contact our sales team to provide you customized pricing for your business.

Please contact our sales team to get you immediately set up with eTip.

Your employee QR codes are active until you deactivate them.

You can contact us by

No, guests do not need to download any app to tip.

They simply need to:

  • open their phone’s camera to scan the QR code
  • choose the tip amount
  • tip, rate and review the service using their credit card

Please email us at [email protected] and we will deactivate their account right away.

If it is a pooled QR code, then we will remove them from the pooled tips moving forward. Otherwise, the individual’s QR code is deactivated moving forward.

Alternatively, deactivate the employees via the merchant dashboard.*

Yes, please email us at [email protected] with the new employee’s details (name, email, phone number & profile picture).

Alternatively, create new employee profiles via the merchant dashboard.*

We provide a monthly report that contains tips, ratings and reviews collected by each employee.

Alternatively, access all of your data via the merchant dashboard.*

The employees will receive a text message every time they have received a tip. In a pooled tip system, the owner of the account will receive the text message for the tips.

We’re on our way to instant tips!

For individual tips, we send all the tips directly to your employees.

For pooled tips, you have the option to either receive the tips yourself and distribute it, or have us equally distribute it to all your employees.

Yes!

All tips are considered as reportable income. Please consult with your tax advisor for any tax-related advice.

For IRS resources, click here.

The world is becoming increasingly cashless, especially after the pandemic. This means that guests are carrying less and less cash to tip, leading to loss of tip income for hourly staff workers.

Employees should know that we are not replacing cash tips, we are providing additional tipping opportunities as many customers do not carry cash.

Benefits of reporting taxes:

  • Increased reported income: Get better rates for loans, mortgages
  • Mitigate tax risk: Upon IRS audit, one can be charged with significant penalties on underreporting/not reporting tips

Your QR codes can be displayed wherever you like, including:

  • on business cards
  • on social media channels
  • sent via SMS or email
  • added to receipts or invoices
  • displayed at front desks

We will work with them to ensure that their query is resolved. In such a situation, please encourage them to contact us directly at [email protected], or call us.