Blogs

Key Takeaways The hospitality industry continues to face a staffing crisis, with a harrowing annual turnover rate of more than 70%.  This level of disruption has a major impact on operations, leading to increased hiring costs, disrupted service, and declining guest satisfaction.  These are specific consequences that will affect properties differently, but on the whole,…

Key Takeaways Tipping plays a vital role in the hospitality industry, often making up a significant portion of a worker’s earnings. While digital payments have made tipping more trackable, cash tips are still common—and that’s where things can get complicated. Failing to report cash tips isn’t just an oversight; it can lead to serious legal,…

Key Takeaways Cashless payments are rapidly becoming the norm in the U.S. dining scene. As of 2024, only about 16% of all transactions nationwide were made with cash​ – a sharp decline that illustrates consumers’ pivot toward cards and mobile payments. In the restaurant industry specifically, digital payments have surged: nearly 62% of restaurant transactions…

Key Takeaways Tipping is at the core of the hospitality industry. For employees, tipping can act as an incentive, with the prospect of a better wage being a big motivator. Meanwhile, guests can use tipping to express their satisfaction and enjoy more engaging leisure-focused experiences.  California is no different, and though it has one of…