Blogs

Across America, most people are aware of the importance of tipping, which means that tipping correctly is considered customary and is accepted by individuals and businesses. Tipping poorly or incorrectly is often regarded as disrespectful to the person performing the provided service. To avoid tipping incorrectly, it is essential to be educated about proper tipping…

After spending the last year in quarantine, we are all more than ready for our first vacation post-COVID lockdown. Thank goodness that mask mandates and the release of the COVID vaccine are happening. Indeed, it couldn’t have come at a better time as the weather is heating up, and we are all itching to soak…

Pristine rooms, personalized recommendations, seamless travel arrangements…it’s the dedication of hardworking hotel employees that create meaningful guest experiences. But how much are we showing these workers what they mean to us? The work these individuals do is to be commended and deeply appreciated, now more than ever given the pressures and stresses of COVID-19. For…

The best hotels create homes away from home, using the latest technology to create even smoother experiences for guests and employees alike. One of the top ways to do this, especially given the changes brought about by COVID-19, are QR codes for easy access to services, events, and more. Here are four ideas for GMs…