Blogs

Key takeaways Nailing the guest experience is a never-ending battle. This guide for hotel leaders breaks down exactly how to improve guest satisfaction in the hotel industry, and where many hotels are still coming up short. We’ll look at: Let’s start with a closer look at what guests now expect, and where the biggest gaps…

Key takeaways The hospitality industry faces a persistent challenge: employee turnover rates exceeding 70% annually amid hospitality staffing shortages.  Most crucially, high turnover rates represent a failure to keep staff satisfied and fulfilled. And for businesses, it disrupts operations, creates hiring and training difficulties, and strains budgets. Beyond these immediate costs, constant hospitality employee turnover…

In the digital universe of today, smartphone-focused teenagers are not the only ones becoming more reliant on technology. For businesses, technological solutions are now integral to effectively managing operations, promoting positive guest experiences, and boosting staff morale. In the hospitality sector, as it becomes increasingly clear that digital tipping is here to stay, tipping solutions…

At eTip, we’re in the business of showing hotel employees gratitude and appreciation every day, so nothing makes us happier than pausing to celebrate and wish a very happy National Hotel Employee Day to the nearly two million employees who work in America’s hotel industry! This day, established by the American Hotel & Lodging Association…