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It’s Time to Raise the Bar for How We Incentivize Hotel Workers

Pristine rooms, personalized recommendations, seamless travel arrangements…it’s the dedication of hardworking hotel employees that create meaningful guest experiences. But how much are we showing these workers what they mean to us? The work these individuals do is to be commended and deeply appreciated, now more than ever given the pressures and stresses of COVID-19. For…

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4 Ways Hotels Can Use QR Codes to Create Seamless Experiences

The best hotels create homes away from home, using the latest technology to create even smoother experiences for guests and employees alike. One of the top ways to do this, especially given the changes brought about by COVID-19, are QR codes for easy access to services, events, and more. Here are four ideas for GMs…

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From surviving to thriving: How hotels can adapt to the new normal

For an industry obsessed with customer experiences, the new age of limited contact and physical distance is posing a big question for hotels. The pandemic has kick-started a new normal for hospitality, and hotel managers are quickly finding themselves thrown into it headfirst. Arguably, the pandemic has just fast-forwarded the inevitable, but it can still…

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Guide: How to Reopen a Coffee Shop Safely

2020 has been a truly unpredictable year, and for businesses like cafes and coffee shops, the past few months have offered more than their fair share of hurdles. Though the rules for cafes seem to be loosening in some states, the situation with COVID-19 could turn worse overnight. Throughout July, much of the country began…

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