Blogs

As COVID-19 spread, many hotels instituted new contactless measures of check-in, intense deep-cleaning methods, and other hygienic implementations to assure guests’ safety and reduce physical interaction without losing that personal, human touch that sets hospitality apart. Yet these new touchless practices are by no means exclusive to a pandemic year.  Contactless service is set to be the…

Tipping is a tricky practice, especially at hotels. Guests might be unsure about proper tipping etiquette, feel they can’t afford to tip, or simply forget that service behind the scenes is what makes their trip so great. As guests start to come back to hotels after COVID-19, there’s one group of people in particular that will…

The onset of COVID-19 changed the world nearly instantaneously, and the hospitality sector felt those effects immediately and harshly. Travel all but vanished for months, and even now with economies reopening, studies project that the industry may not return to pre-pandemic strength until 2023. Hotel service workers in particular have had an unprecedentedly difficult year….

After spending the last year in quarantine, we are all more than ready for our first vacation post-COVID lockdown. Thank goodness that mask mandates and the release of the COVID vaccine are happening. Indeed, it couldn’t have come at a better time as the weather is heating up, and we are all itching to soak…