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In a competitive industry, it’s easy to get swept up in the pursuit of achieving targets, metrics, and KPIs. However, sometimes in doing this, it’s easy to lose sight of the people driving those achievements: your employees. According to the U.S. Bureau of Labor Statistics, the hospitality industry faces an average annual employee turnover rate…

Key Takeaways Guest satisfaction is harder to win than it used to be. That’s not because guests are unreasonable, it’s because their expectations have shifted, and the standard ways hotels deliver service haven’t fully kept up. Room rates are higher than ever. In May 2024, the U.S. average daily rate hit $158.45, one of the…

The hospitality industry faces a persistent challenge: employee turnover rates exceeding 70% annually. Most crucially, high turnover rates represent a failure to keep staff satisfied and fulfilled. And for businesses, it disrupts operations, creates hiring and training difficulties, and strains budgets. Beyond these immediate costs, constant turnover can significantly erode guest satisfaction. When employees feel…

In the digital universe of today, smartphone-focused teenagers are not the only ones becoming more reliant on technology. For businesses, technological solutions are now integral to effectively managing operations, promoting positive guest experiences, and boosting staff morale. In the hospitality sector, as it becomes increasingly clear that digital tipping is here to stay, tipping solutions…