Blogs

There are many things about 2020 that we won’t be sorry to leave in the rear-view mirror: social distancing, travel restrictions, etc. At the same time, the pandemic revealed some unique opportunities that many are interested in continuing – the ease and convenience of QR codes, for example. One thing that’s not going anywhere is digital…

What does your wallet look like these days? If it’s a physical billfold fully stocked with cash, you’d find yourself in the minority. If your “wallet” is more often just your smartphone, tucked into your purse or pocket with access to all your credit cards and digital payments, that would put you in the majority of people…

The hotel industry is grappling to find talent. Alice Hancock paints a grim picture in her recent Financial Times piece, Marriott warns of ‘fight for talent’ as hotels struggle to find staff. The article focuses on Marriott, the world’s largest hotel company and the struggle it faces daily — a tremendous staffing shortage. An issue impacting the hospitality industry…

Hotel General Managers know that to keep guests coming back through their doors, they must prove their organization (associates, management, amenities, processes, and protocols) trustworthy. It is management’s most fundamental responsibility to see that they are keeping their guests’ experience top of mind. That makes the findings of a recent survey from HVS – in which “guest confidence”…