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As a hotel General Manager, it’s your job to make sure guests are safe, comfortable, and satisfied with your services. You’re overseeing staff, minding operations, and going the extra mile to ensure your hotel experience is one guests will return to repeatedly. This all sounds pretty on paper, but it’s a hard job (if you know,…

Tipping is a tricky practice, especially at hotels. Guests might be unsure about proper tipping etiquette, feel they can’t afford to tip, or simply forget that service behind the scenes is what makes their trip so great. As guests start to come back to hotels after COVID-19, there’s one group of people in particular that will…

Guests are bringing baggage as they start to trickle back through hotel doors, and not just the kind you pack your clothes in. The strain of travel logistics after so long at home, the ongoing fear of contracting COVID-19, the uncertainty of stepping outside comfort zones…it’s a lot for some guests to handle. At the…

The onset of COVID-19 changed the world nearly instantaneously, and the hospitality sector felt those effects immediately and harshly. Travel all but vanished for months, and even now with economies reopening, studies project that the industry may not return to pre-pandemic strength until 2023. Hotel service workers in particular have had an unprecedentedly difficult year….