Blogs

In today’s fast-paced hospitality industry, operational efficiency is essential for success. The ability to make informed decisions quickly can determine whether a hotel thrives or struggles. This is where data comes in. From guest preferences to staff performance, data-driven insights are transforming how hotels operate. One of the most powerful tools in this transformation is…

Tipping is more than just a gesture of appreciation in the hospitality industry—it’s a critical component of staff motivation, guest satisfaction, and operational efficiency. For hotel employees, tips often represent a significant portion of their income, contributing directly to their financial well-being. For guests, tipping is a way to acknowledge exceptional service and build a…

In a competitive industry, it’s easy to get swept up in the pursuit of achieving targets, metrics, and KPIs. However, sometimes in doing this, it’s easy to lose sight of the people driving those achievements: your employees. According to the U.S. Bureau of Labor Statistics, the hospitality industry faces an average annual employee turnover rate…

Key Takeaways Guest satisfaction is harder to win than it used to be. That’s not because guests are unreasonable, it’s because their expectations have shifted, and the standard ways hotels deliver service haven’t fully kept up. Room rates are higher than ever. In May 2024, the U.S. average daily rate hit $158.45, one of the…