Blogs

As COVID-19 spread, many hotels instituted new contactless measures of check-in, intense deep-cleaning methods, and other hygienic implementations to assure guests’ safety and reduce physical interaction without losing that personal, human touch that sets hospitality apart. Yet these new touchless practices are by no means exclusive to a pandemic year.  Contactless service is set to be the…

What does your wallet look like these days? If it’s a physical billfold fully stocked with cash, you’d find yourself in the minority. If your “wallet” is more often just your smartphone, tucked into your purse or pocket with access to all your credit cards and digital payments, that would put you in the majority of people…

The hotel industry is grappling to find talent. Alice Hancock paints a grim picture in her recent Financial Times piece, Marriott warns of ‘fight for talent’ as hotels struggle to find staff. The article focuses on Marriott, the world’s largest hotel company and the struggle it faces daily — a tremendous staffing shortage. An issue impacting the hospitality industry…

Hotel General Managers know that to keep guests coming back through their doors, they must prove their organization (associates, management, amenities, processes, and protocols) trustworthy. It is management’s most fundamental responsibility to see that they are keeping their guests’ experience top of mind. That makes the findings of a recent survey from HVS – in which “guest confidence”…