Blogs

When guests come to stay in a hotel, they expect things to run smoothly, like a well-oiled machine. Particularly in 2025, where guests have more choice than ever as to where they want to stay, hotel teams that make consistent mistakes are likely to lose guests to their competition. When addressing these issues, it can…

In today’s fast-paced hospitality industry, operational efficiency is essential for success. The ability to make informed decisions quickly can determine whether a hotel thrives or struggles. This is where data comes in. From guest preferences to staff performance, data-driven insights are transforming how hotels operate. One of the most powerful tools in this transformation is…

Tipping is more than just a gesture of appreciation — it’s a critical component of hospitality staff motivation, guest satisfaction, and operational efficiency. Unfortunately, traditional tipping methods are falling short in today’s fast-paced and increasingly cashless society. Challenges like reliance on physical cash, a lack of transparency in tip distribution, and delayed payouts are common…

In a competitive industry, it’s easy to get swept up in the pursuit of achieving targets, metrics, and KPIs. However, sometimes in doing this, it’s easy to lose sight of the people driving those achievements: your employees. According to the U.S. Bureau of Labor Statistics, the hospitality industry faces an average annual employee turnover rate…