Blogs

When guests come to stay in a hotel, they expect things to run smoothly, like a well-oiled machine. Particularly in 2025, where guests have more choice than ever as to where they want to stay, hotel teams that make consistent mistakes are likely to lose guests to their competition. When addressing these issues, it can…

In today’s fast-paced hospitality industry, operational efficiency is essential for success. The ability to make informed decisions quickly can determine whether a hotel thrives or struggles. This is where data comes in. From guest preferences to staff performance, data-driven insights are transforming how hotels operate. One of the most powerful tools in this transformation is…

Tipping is more than just a gesture of appreciation in the hospitality industry—it’s a critical component of staff motivation, guest satisfaction, and operational efficiency. For hotel employees, tips often represent a significant portion of their income, contributing directly to their financial well-being. For guests, tipping is a way to acknowledge exceptional service and build a…

In a competitive industry, it’s easy to get swept up in the pursuit of achieving targets, metrics, and KPIs. However, sometimes in doing this, it’s easy to lose sight of the people driving those achievements: your employees. According to the U.S. Bureau of Labor Statistics, the hospitality industry faces an average annual employee turnover rate…