Blogs

Key Takeaways Cashless payments are rapidly becoming the norm in the U.S. dining scene. As of 2024, only about 16% of all transactions nationwide were made with cash​ – a sharp decline that illustrates consumers’ pivot toward cards and mobile payments. In the restaurant industry specifically, digital payments have surged: nearly 62% of restaurant transactions…

Key Takeaways Tipping is at the core of the hospitality industry. For employees, tipping can act as an incentive, with the prospect of a better wage being a big motivator. Meanwhile, guests can use tipping to express their satisfaction and enjoy more engaging leisure-focused experiences.  California is no different, and though it has one of…

Key Takeaways  The hospitality industry is experiencing a radical shift as sustainability becomes a priority for travelers, regulators, and hotel operators. Rising operational costs, stricter environmental regulations, and growing consumer demand for eco-friendly accommodations mean that energy efficiency is quickly becoming a necessity rather than a luxury.  The U.S. sustainable travel market was valued at…

In the hospitality industry, guest satisfaction often takes center stage. But behind almost every satisfied hotel guest is a devoted employee who played a key role in creating that memorable experience. From front desk staff who greet guests joyfully, to the chef who goes off-piste to cook up a guest’s favorite dish, it’s the people…