Blogs

Guest satisfaction is more than just a metric; it is what every passionate hospitality professional strives for, and why many of us get up to do the hard work that we do, from one day to the next. Beyond providing professional satisfaction, happy guests are more likely to leave positive reviews, recommend your property to…

The hospitality industry faces a persistent challenge: employee turnover rates exceeding 70% annually. Most crucially, high turnover rates represent a failure to keep staff satisfied and fulfilled. And for businesses, it disrupts operations, creates hiring and training difficulties, and strains budgets. Beyond these immediate costs, constant turnover can significantly erode guest satisfaction. When employees feel…

In the digital universe of today, smartphone-focused teenagers are not the only ones becoming more reliant on technology. For businesses, technological solutions are now integral to effectively managing operations, promoting positive guest experiences, and boosting staff morale. In the hospitality sector, as it becomes increasingly clear that digital tipping is here to stay, tipping solutions…

At eTip, we’re in the business of showing hotel employees gratitude and appreciation every day, so nothing makes us happier than pausing to celebrate and wish a very happy National Hotel Employee Day to the nearly two million employees who work in America’s hotel industry! This day, established by the American Hotel & Lodging Association…