Blogs

Hotels are currently in one of history’s worst hiring deficits, scrambling to recruit new hires for an anticipated influx of travel while retaining employees that stuck out the pandemic. The measures they’re taking to do so are going completely beyond anything we’ve ever seen in the industry. For some, with a hefty price tag.  Consider the Omni…

Millions of hospitality workers have become casualties of the COVID-19 pandemic, but it isn’t all sunshine for those who weren’t let go and/or those who have since been able to reenter the industry. These workers face increased hours, harder work, and less help to get it all done, and they have expressed clear wants and needs from management as they remain…

Key takeaways People are the face and the heart of hospitality — so what’s the industry to do when there just aren’t enough people? Hotels, restaurants, and service businesses across the U.S. are facing a hospitality staffing shortage, even as guest demand climbs back to pre-pandemic levels. Housekeepers are stretched too thin, servers are juggling…

As a hotel General Manager, it’s your job to make sure guests are safe, comfortable, and satisfied with your services. You’re overseeing staff, minding operations, and going the extra mile to ensure your hotel experience is one guests will return to repeatedly. This all sounds pretty on paper, but it’s a hard job (if you know,…