Blogs

In the hospitality industry, guest satisfaction often takes center stage. But behind almost every satisfied hotel guest is a devoted employee who played a key role in creating that memorable experience. From front desk staff who greet guests joyfully, to the chef who goes off-piste to cook up a guest’s favorite dish, it’s the people…

Key Takeaways The hospitality sector is undergoing swift transformations as guest expectations change and technological advancements occur year on year. Hotels are operating in vastly different ways now to what they were five years ago, and things are likely to change even more over the next five years. In 2025, staying competitive requires more than…

Key Takeaways The Importance of Fair Tip Distribution Tipping plays a crucial role in restaurant employees’ earnings, often supplementing base wages significantly. A well-managed tip distribution system ensures that employees feel valued, fairly compensated, and motivated to provide high-quality service. However, restaurant managers often face challenges when managing tip distribution, such as disputes over fairness,…

When guests come to stay in a hotel, they expect things to run smoothly, like a well-oiled machine. Particularly in 2025, where guests have more choice than ever as to where they want to stay, hotel teams that make consistent mistakes are likely to lose guests to their competition. When addressing these issues, it can…