The onset of COVID-19 changed the world nearly instantaneously, and the hospitality sector felt those effects immediately and harshly. Travel all but vanished for months, and even now with economies reopening, studies project that the industry may not return to pre-pandemic strength until 2023. Hotel service workers in particular have had an unprecedentedly difficult year….
After spending the last year in quarantine, we are all more than ready for our first vacation post-COVID lockdown. Thank goodness that mask mandates and the release of the COVID vaccine are happening. Indeed, it couldn’t have come at a better time as the weather is heating up, and we are all itching to soak…
The pandemic turned hospitality on its head in 2020, bringing cleanliness, hygiene, and touchless technology to the forefront. It also accelerated the trend of digital payments in today’s steadily cashless world. Americans’ use of cash had been gradually declining before the pandemic with the rise of mobile wallets and other digital options. According to the…
To tip hospitality workers or not to tip, that’s the question. There’s nothing stopping someone from leaving a gratuity beside their bed, yet research shows about 70% of hotel guests end up not leaving a tip. At almost every other establishment we regularly patron there’s a line at the bottom of the receipt for adding a…
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